Windows 7 Enterprise Desktop Support Technician
Course Description:
Focused on planning and managing a client life-cycle strategy, designing a standard image and client configurations, planning Windows 7 client deployment, managing application compatibility, and identifying and resolving issues with deployment and configuration.
Course Outline:
Troubleshooting Hardware Failures
· Using Windows 7 Hardware Troubleshooting Tools
· Troubleshooting Hardware Components
Networking
· Troubleshooting Network Connectivity
· Troubleshooting Name Resolution
· Troubleshooting Wireless Networks
Printers
· Troubleshooting Network Printers
Security
· Authenticating Users
· Configuring and Troubleshooting Internet Explorer Security
· Using Encryption to Control Access to Data
Protecting Client Systems
· Resolving Malware Issues
Understanding and Troubleshooting Remote Access Connections
· Understanding VPN Client Connections
· Understanding DirectAccess Client Connections
Updates
· Updating Software
Performance
* Forwarding Events
* Troubleshooting Performance Problems
Troubleshooting Software Issues
· Understanding and Resolving Installation Failures
· Resolving Software Configuration and Compatibility Issues
Configuring Windows Firewall
· Understanding Windows Firewall
· Understanding Network Locations
· Understanding Firewall Profiles
· Creating Inbound Exceptions
· Creating Inbound Exceptions in Group Policy
· Troubleshooting Windows Firewall
Managing User Files and Settings
· Managing Offline Files
· Managing Data for Roaming Users
· Key Terms
Configuring Startup and Troubleshooting Startup Issues
· What's New with Windows Startup
· Understanding the Startup Process
· Important Startup Files
· How to Configure Startup Settings
· The Process of Troubleshooting Startup
Troubleshooting Hardware, Driver, and Disk Issues
· Windows 7 Improvements for Hardware and Driver Troubleshooting
· The Process of Troubleshooting Hardware Issues
· How to Diagnose Hardware Problems
· How to Use Built-In Diagnostics
· How to Troubleshoot Disk Problems
· How to Troubleshoot Driver Problems
· How to Use System Restore
· How to Troubleshoot USB Problems
· How to Troubleshoot Bluetooth Problems
· Troubleshooting Tools
Troubleshooting Network Issues
· Tools for Troubleshooting
· The Process of Troubleshooting Network Problems
Troubleshooting Stop Messages
· Stop Message Overview
· Memory Dump Files
· Being Prepared for Stop Errors
· Hardware Malfunction Messages
· Stop Message Checklist